Privacy & Cookie Policy

Effective Date: 19-06-2025

This Privacy & Cookie Policy explains how Auxilium Online, operated by AMCI Services Limited, collects, uses, and protects your personal data and how we use cookies and similar technologies on our website: www.auxilium-online.uk.

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1. Who We Are

Trading Name: Auxilium Online
Legal Entity: AMCI Services Limited
Registered Address: Maplewood, Main Street, Botcheston, Leicester, England, LE9 9FF
Contact Email: hello@auxilium-online.uk

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. What Data We Collect

We may collect and process:

• Your name, email address, and phone number (if provided)

• IP address, browser type, and device details

• Website behaviour (pages visited, time spent, etc.)

• Any data you submit via contact or sign-up forms

We do not collect payment or financial data via our website.

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3. How We Collect Your Data

We collect data via:

• Contact and sign-up forms

• Cookies and tracking technologies (e.g. Google Analytics, Meta Pixel)

• Analytics tools integrated with our Wix site

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4. How We Use Your Data

Your data may be used to:

• Respond to your enquiries

• Send marketing communications (if you’ve opted in)

• Personalise ads and marketing

• Improve our website and user experience

• Monitor traffic and usage patterns

We do not sell or rent your data.

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5. Legal Basis for Processing

We process your data on the following bases:

• Consent – for cookies and marketing communications

• Legitimate interest – for handling enquiries and improving our site

• Legal obligation – where required by law

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6. How We Store Your Data

We store personal data securely using encrypted tools and reputable cloud services. We retain enquiry data indefinitely, unless you request deletion. This allows us to track historical communications and deliver a consistent service.

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7. Sharing Your Data

We do not share your data collected via this website with third parties for their own marketing purposes.
We may process your data using third-party providers such as:

• Google Analytics

• Meta (Facebook) Pixel

• Wix Analytics and Forms

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8. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict certain uses

• Withdraw consent (e.g. unsubscribe from emails)

• File a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact us at hello@auxilium-online.uk.

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9. Children

Our services are not directed at individuals under 18. If you believe a child has submitted personal data to us, please contact us and we will take appropriate steps.

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10. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and improve your experience.

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Types of Cookies We Use

TypePurpose

Strictly NecessaryEnable core site functionality (e.g. form submissions)

Performance / AnalyticsHelp us understand user behaviour (Google Analytics, Wix Analytics)

Marketing / TargetingEnable ad personalisation and remarketing (Meta Pixel, Google Ads)

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How We Use Cookies

We use cookies and tracking pixels to:

• Analyse website usage (Google Analytics)

• Personalise ads and track campaign performance (Meta Pixel, Google Ads)

• Improve content and functionality (via Wix and integrations)

Some cookies are placed by third-party services that appear on our pages.

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Managing Your Cookie Preferences

You can:

• Accept or reject cookies via the cookie banner shown on your first visit

• Change your browser settings to block or delete cookies

• Opt out of specific tools via Google’s Ad Settings or Your Online Choices

Note: Disabling some cookies may affect the functionality of the website.

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11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on this page, with a revised effective date.

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Questions?

Contact us at hello@auxilium-online.uk for any privacy-related questions or data access requests.